Frequently Asked Questions

Chamfr is your edge in innovation, transforming how medical device R&D engineers source components. We connect you with qualified suppliers, providing fast access to a diverse range of medical device components. Experience the freedom to experiment and explore online without the delays of traditional sourcing—making Chamfr the fastest way to source medical-grade materials and empowering you to innovate faster.

• Order parts through our marketplace. In-stock items ship in 1-2 business days, while quick turn SKUs ship in 2-4 weeks or less. Lead times are displayed near the “Add to Cart” button. Explore our marketplace.
• Submit an RFQ for custom parts. Use one form to reach all our suppliers with that capability, saving you time from visiting multiple websites. Submit an RFQ.
• Find suppliers. Need a specific skill, service, or capability? Browse our network of 100+ suppliers to find one that fits your needs. Browse our supplier directory.

Chamfr offers complete transparency in who you’re buying from, ensuring confidence and continuity of supply for your Design History File (DHF) and long-term needs. Because each supplier holds their own inventory, all orders are shipped directly from the supplier. If you place an order from multiple suppliers, you’ll receive a shipment notification email from each one, allowing you to track and manage origin of shipments with ease.

To establish Chamfr as a vendor, please use the information on our New Supplier Form and W-9 form. Keep in mind, all orders ship directly from the supplier so some forms that are often sent to us are not applicable as the supplier of origin is the legal manufacturer.

Questions about orders, products or your account can be sent to support@chamfr.com or by calling +1 925-236-2370. Emails and voicemails are checked frequently by our team. For questions about your order, please include your order number.

Our address is: 

Chamfr, Inc 
6114 La Salle Avenue 
Suite 485 
Oakland CA, 94611

Go to https://chamfr.com/customer-registration/ and enter your contact information to create an account. It’s free and takes less than a minute to sign up. And once you’re an account holder, you’ll be among the first to receive our new product and seller updates! 

On the Sign In page under the big pink “log in” button, click “Lost your password?” There, you can easily reset your password anytime.

You can update your shipping address in your Account Settings under the Addresses tab. If you’re placing an order, you can also manually edit the shipping address on the Checkout page. Please note that if you update your address manually during checkout, this update will be saved to your account profile details.

To download a quote, simply add all desired items to your cart. You’ll find a “Download Quote” button in your cart.

You can find your invoice on your Order History page. You can also access your Order History from the drop-down menu in the upper right corner of the site. When you’re logged in, your username will appear with an arrow next to it. Click the arrow to access the drop-down menu. 

You can also view our how-to video for step-by-step instruction on how to access your invoice. 

Place an order using our secure online platform. When you find a product you need, simply add it to your cart and follow the prompts that lead you through the ordering process. You can log in to your account or create an account from the Checkout page. When your order is processed, you’ll receive an order confirmation email that includes a summary of your order and a receipt. When your order is shipped, you’ll receive an order shipment notification email with order tracking information.

To make changes or cancel an order, please email us at support@chamfr.com. This is the fastest way to connect with us. We’re here to help!

Orders are shipped directly from our suppliers. If you order from multiple sellers, you’ll receive an order shipment notification email from each supplier. 

Most in-stock components on Chamfr ship within 1-2 business days (24–48 hours) after your order is processed. Lead time for shipping is noted on all Product Detail pages.

Yes, you’ll receive an order shipment notification email that includes the tracking number. If you ordered from multiple sellers, you’ll receive a shipment notification email with tracking information from each seller. 

Didn’t receive an email? You can view your order status on your Order History page. 

Tracking number not working, or order status not updating? Email us at customerservice@chamfr.com and we’ll reach out to the seller for you. 

Email customerservice@chamfr.com and we’ll do our best to contact the seller(s) and try to make the adjustment. If the shipping method is changed, please be aware that the tracking number in your account settings may reflect the shipping method from your original order. The seller should send an updated tracking number in your shipping notification email.

Shipping costs depend on the shipping speed you select, box size/weight and the delivery address. If the products in your order are shipping from different sellers, there will be separate charges for each seller’s shipment. You can review the shipping fees during the checkout process before making your payment. 

You also have the option of entering your company’s FedEx or UPS account number during checkout to charge the shipping cost to your account.

Our sellers ship via FedEx and UPS. For US-based sellers shipping within the US, shipping options are Overnight, 2-Day or Ground. For sellers or buyers outside the US, shipping options are International Priority or International Ground. All international orders ship FOB Origin. 

Orders shipping within the US have the option of entering your company’s FedEx or UPS account number during checkout to charge the shipping cost to your account. 

International orders must use your own FedEx or UPS accounts for shipping. Please note that not all suppliers utilize UPS. It will note this at checkout. 

You can reorder by clicking the “reorder” button on your Order History page. You can also access your Order History page from the drop-down menu in the upper right corner of any page.

We review return requests on a case-by-case basis. Orders that were fulfilled properly (you received the medical device component, equipment or tool that you ordered) are not typically accepted for returns as these lower volume in-stock and Quick Turn components are specifically designed to support iterative, cost-effective, medical device product development. Please contact us at customerservice@chamfr.com for more information about processing a return.

We offer in-stock medical device components, equipment and tools. These ship in 1-2 business days. 

We also now offer Quick Turn products with lead times of 2 to 4 weeks. You can filter by lead time on the product tables to find options that meet your needs. 

On product table pages (example here), you will see “volume pricing” with a caret (ˇ) under the pricing column. Click on the caret to view volume pricing. You can also click on the item number (in pink) to go to the product detail page where you can the volume pricing along with other in-depth details about the product. 

If you can’t find what you’re looking for, please reach out to us at support@chamfr.com. We’re always adding new suppliers and products, and can try to help you.

To explore becoming a supplier, please contact us at sales@chamfr.com or visit our Become a Partner page.

You can view our terms of service at https://chamfr.com/terms-of-service/.

Our website is secured with an SSL certificate. This means all the information you input is encrypted and cannot be accessed by third parties. We also use a secure payment processing gateway called Stripe that is certified to PCI Service Provider Level 1 (a set of requirements designed to ensure the highest level of security for businesses that store, transmit or process credit card data).