Frequently Asked Questions

By Chamfr Team
July 11, 2022

Have a question? We’ve got answers. Buying online should be quick, easy and fun! We’ve compiled a list of frequently asked questions to help you through the buying process.

How do I place an order?

Place an order using our secure online platform. When you find a product you need, simply add it to your cart and follow the prompts that lead you through the ordering process. You can log in to your account or create an account from the Checkout page. When your order is processed, you’ll receive an order confirmation email that includes a summary of your order and a receipt. When your order is shipped, you’ll receive an order shipment notification email with order tracking information.

Orders are shipped from our sellers’ facilities. If you order from multiple sellers, you’ll receive an order shipment notification email from each seller.

How do I reorder a product(s)?

You can reorder by clicking the “reorder” button on your Order History page. You can also access your Order History page from the drop-down menu in the upper right corner of any page.

How long will it take to ship my order?

Most in-stock components on Chamfr ship within 1-2 business days (24–48 hours) after your order is processed. Lead time for shipping is noted on all Product Detail pages.

Can I track my order?

Yes, you’ll receive an order shipment notification email that includes the tracking number. If you ordered from multiple sellers, you’ll receive a shipment notification email with tracking information from each seller.

Didn’t receive an email? You can view your order status on your Order History page.

Tracking number not working, or order status not updating? Email us at customerservice@chamfr.com and we’ll reach out to the seller for you.

How do I create an account?

Go to https://chamfr.com/customer-registration/ and enter your contact information to create an account. It’s free and takes less than a minute to sign up. And once you’re an account holder, you’ll be among the first to receive our product and seller updates!

How do I recover my password?

On the Sign In page under the big pink “log in” button, click “Lost your password?” There, you can easily reset your password anytime.

How can I change the shipping address on my account?

You can update your shipping address in your Account Settings under the Addresses tab. If you’re placing an order, you can also manually edit the shipping address on the Checkout page.

I’ve already placed my order. How can I change my shipping address or shipping method?

Email customerservice@chamfr.com and we’ll do our best to contact the seller(s) and try to make the adjustment. If the shipping method is changed, please be aware that the tracking number in your account settings may reflect the shipping method from your original order. The seller should send an updated tracking number in your shipping notification email.

What are the shipping costs?

Shipping costs depend on the shipping speed you select, box size/weight and the delivery address. If the products in your order are shipping from different sellers, there will be separate charges for each seller’s shipment. You can review the shipping fees during the checkout process before making your payment.

You also have the option of entering your company’s FedEx or UPS account number during checkout to charge the shipping cost to your account.

What shipping carriers and speeds are available?

Our sellers ship via FedEx and UPS. For US-based sellers shipping within the US, shipping options are Overnight, 2-Day or Ground. For sellers or buyers outside the US, shipping options are International Priority or International Ground. All international orders ship FOB Origin.

You also have the option of entering your company’s FedEx or UPS account number during checkout to charge the shipping cost to your account.

What payment methods do you accept?

We accept all major credit cards. We do not offer credit terms for any of our customers at this time.

Where can I find my invoice after I’ve placed an order?

You can find your invoice on your Order History page. You can also access your Order History from the drop-down menu in the upper right corner of the site. When you’re logged in, your username will appear with an arrow next to it. Click the arrow to access the drop-down menu.

How do I get in touch with you if I have a question?

Questions about orders, products or your account can be sent to customerservice@chamfr.com or calling +1 925-236-2370. Emails and voicemails are checked frequently by our team. For questions about your order, please include your order number.

Questions about specific products can be sent directly to the seller by clicking the Contact Seller button on any product detail page.

General questions or feedback about other medical device components that you want to see on Chamfr can be sent to info@chamfr.com.

Do you accept returns?

We review return requests on a case-by-case basis. Orders that were fulfilled properly (you received the product you ordered) are not typically accepted for returns as these low volume in-stock components are specifically designed to support iterative, cost-effective, early-stage R&D. Please contact us at customerservice@chamfr.com for more information about processing a return.

What are your terms or service?

You can view our terms of service at https://chamfr.com/terms-of-service/

How do I know your website is secure and safe to process my online payment?

Our website is secured with an SSL certificate. This means all the information you input is encrypted and cannot be accessed by third parties. We also use a secure payment processing gateway called Stripe that is certified to PCI Service Provider Level 1 (a set of requirements designed to ensure the highest level of security for businesses that store, transmit or process credit card data).